Lorex cloud not connecting

Installation of Lorex Cloud Client and adding first system.Thank you for viewing and hope you learn something.Also, thanks to all my subscribers for sticking...

Lorex cloud not connecting. Here's how to do it for your Lorex camera: Take a look at the base and back panel of your camera to find the factory reset button. It's usually a small button marked with "R" for "reset.". Press and hold the reset button for about 30 seconds. You'll need to wait a bit for the camera to reset completely.

Lorex camera won’t connect because you are using an incompatible network or the device isn’t properly powered up. When connecting a Lorex Wi-Fi camera, use the 2.4 GHz Wi-Fi network and disable the VPN on your mobile device.

2K Wire-Free Camera - Camera connection timing out during setup. This article provides troubleshooting solutions if the connection times out when adding the 2K HD cameras to the Lorex Home Hub . Important: Please, only pair 1 camera at a time. Do not press the pair button on any of the other cameras. Try the following:Right. My guess is that the Lorex device maintains a connection to the Cloud and when the mobile app asks for X, the device is able to send it to the cloud appropriately. Once I attach Lorex device to new Router I am able to see it as connected to the router with a legit IP. And yes I can connect to the IP and view the cameras and the likes.1 ImportantSafeguards Inadditiontothecarefulattentiondevotedtoqualitystandardsinthemanufacturing processofyourproduct,safetyisamajorfactorinthedesignofeveryinstrument ...Lorex Cloud app is connected to their own server. Their mobile application also won’t work if the server is down. So, before trying any other solution. You should check first if their server is live or not. Let’s check Lorex Cloud server status at issitedownrightnow.com. Fix #9: Contact Customer SupportLorex Cloud Smart Home Lorex Fusion Google Home Amazon Alexa Passwords and Accounts ECO Series - Accounts and Passwords LHA LNK Series LNR200 and LNR300 Series Accounts and Passwords ...

The system supports Lorex HD audio cameras, which transmit audio through the same coax cable used for video connection. The system can also record one audio channel using the AUDIO IN... Set preferences for motion detection on each channel, and select channels you want to enable smart Person/Vehicle detection on.30 Dec 2019 ... If you would like to support the channel I have put together a Amazon wish list. Thanks everyone for the support: ...Test the mouse on a different device to confirm it is working. With the mouse plugged in, power cycle your DVR / NVR. To power cycle your recorder, please power off and disconnect the power source for approximately 30 seconds. Reconnect, and power on the recorder. Connect the mouse to another USB port on the DVR / NVR system.Connect the video doorbell using the supplied USB power cable. Make sure the USB cable is connected to a 5V 2A USB power adapter (not included) that is also connected to a power outlet. To verify if the power outlet is working properly, try connecting another device to the outlet and check if the device gets power.Launch the app and create an account, or login. Connect your camera's cable to the Power Adapter and plug into a nearby outlet. Tap the add ( +) icon to connect your camera. Scan your camera's (W891UA) Device QR code. The QR Code is located on the bottom of your camera. Follow the in-app instructions to complete setup.

Q: Which smart home platforms are supported by Lorex devices? A: Currently many of our new products feature smart home compatibility that support streaming devices such as AppleTV and Chromecast, as well as voice assistance through Amazon Alexa and Google Assistant (using the Google Home app). Click here for a complete list …After updating to iOS 14, launch the Lorex App app. At launch, you may receive this message. Tap OK to proceed. Congratulations! Your Lorex App is now compatible with iOS 14. WARNING: If you tap Don’t Allow, your Lorex App will not be able to find or connect with your devices. Follow the steps laid out in the next section to fix the issue.Restore the monitor to default settings, and check the recording schedule again. On the monitor tap the Menu icon () and use the joystick to select Settings > Default Settings > Yes. If the SD card symbol is red: Remove data from the SD card to clear space for additional recording. Or, enable File Overwrite to continuously record over the ...Disable your VPN, close the Lorex App, and then tap to add your device. Once setup, you can re-enable your VPN and connect to your Device from the Lorex …

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13 Jan 2020 ... 2:14 · Go to channel · How to Connect Your Lorex Home Security Cameras to Your Cell Phone | IPhone Android. TECH Genius•69K views · 3:36 &middo...Check out our 32-Channel Nocturnal Systems for premium surveillance and always know what's going on with the Lorex Cloud app. Available on iOS and Android, the Lorex Cloud mobile app allows you to control and view your entire security system from anywhere in the world, and anytime.Lorex Ping App: LNC camera not connecting to WiFi. LNC Series cameras come equipped with WiFi capabilities to allow them to connect to a smartphone or tablet using the Lorex Ping app.If you are unable to connect, try connecting the camera to the router using an Ethernet cable and setup the WiFi using the steps in the Quick Start Guide (included). Once completed disconnect the power and ...Launch the FLIR Client 12 software for PC / Mac. Click Remote Setting in the top-right corner of the window. In the Channel drop-down menu, select a channel to configure motion detection for. Click the Enable switch to enable ( )‎ or disable ( )‎ motion detection. In the Sensitivity drop-down menu, select a sensitivity level for motion events.Mar 14, 2024 · Q. How Do I Reset the Lorex Cloud App? Q. Why Won’t the Lorex Cloud App Be Installed or Updated? Closure. Understanding the Lorex Cloud App. The Lorex Cloud application is specifically created for use with Lorex security cameras and systems. To set up the Lorex ECO Stratus app: Launch the Lorex ECO Stratus app on your iPad or iPhone. Tap Device Manager, then tap the Plus icon () for iPad, or tap the Gear icon ( ), then tap the Plus icon () for iPhone. Enter the following information: Name: Enter a Name of your choice to identify the DVR. Login Type: select IP / Domain or …

To manually add the DVR / NVR using a device ID: Launch FLIR Cloud Client software on your computer. Enter your login information. Refer to your user manual for your default Username and Password if needed. Click Login to open the Home window. Click the Devices icon () to open the Devices tab. Click Manual Add on the bottom-left corner to open ... After updating to iOS 14, launch the Lorex App app. At launch, you may receive this message. Tap OK to proceed. Congratulations! Your Lorex App is now compatible with iOS 14. WARNING: If you tap Don’t Allow, your Lorex App will not be able to find or connect with your devices. Follow the steps laid out in the next section to fix the issue. To troubleshoot the DVR / NVR system not powering on: If applicable, check the back of the DVR / NVR to ensure that the switch is powered on. Ensure that the correct power adapter (included) is being used and is plugged in to a known functioning outlet. Refer to the product specifications sheet for details. Product downloads and documentation.Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.. Note: These Fusion instructions apply to the previous local UI only. For Fusion instructions that apply to the new local UI ...To set up port forwarding on your router: In an web browser on your computer, enter your router's Gateway IP address to log in to your router. Locate your router's port forwarding settings. Depending on your router, these can be found under different menu options such as: Pinholes and DMZ. Virtual Ports.D871B Series - 4K DVR with Smart Motion Detection. View Product Page. D242 Series - 1080p Digital Video Recorder with Smart Motion Detection. View Product Page. D881 Series - 4K Fusion Wired DVR System. View Product Page. D863 Series - Lorex Fusion 4K Ultra HD Digital Video Recorder. View Product Page.Image Quality: Distorted picture. Many factors, including installation, cables, and environmental factors, can affect the camera video feed quality. If you notice the camera video feed is distorted, blurry, pixelated, has wavy lines, or static, you may be able to resolve the quality issue with the troubleshooting steps below.If you'd like to support the channel we have a amazon Wish list. Everything bought will be reviewed and a shutout to the person who purchased it!:Amazon wish...

If you don't hear a chime or if the status light is not flashing green, then your mobile device is not connecting with your Wi-Fi network. Reboot your Wi-fi OR perform the following steps to reset your device. ... (Compatible with Lorex Cloud App) Learn more > Recommended. Wi-Fi Security Camera - Getting Started. Lorex Fusion: Connect Your Wi ...

To set up your LNR Series NVR: Connect your IP Cameras (not included) using an Ethernet cable to either directly to the NVR (recommended) or Power over Ethernet (PoE) switch. REMINDER: It may take up to 1 minutes for cameras to start up and transmit video to your NVR. Connect your Router (not included) to the Ethernet port on …To set up your LNR Series NVR: Connect your IP Cameras (not included) using an Ethernet cable to either directly to the NVR (recommended) or Power over Ethernet (PoE) switch. REMINDER: It may take up to 1 minutes for cameras to start up and transmit video to your NVR. Connect your Router (not included) to the Ethernet port on your NVR or if ...To connect to your LNC camera with a PC over the Internet: Launch the L-View Client software and click the Add camera icon () next to Camera List. Enter the following information. Name: Enter a name for the camera being used. Cam ID: Enter the Cam ID printed on the camera. Password: Enter the camera password.Follow these steps to link your Amazon Alexa account directly within the Lorex App: Launch the Lorex App. Tap the settings icon () then find Amazon Alexa. Tap Allow Alexa. Link your account with Alexa. Congratulations! You are now ready to use Alexa to control your Lorex security camera system. Created: 2019-05-15 20:31:18.ACSOL3 Series - Solar Panel for Battery-Operated Cameras: Installation Guide. This article provides instructions for installing your ACSOL3 Series Solar Panel for Battery-Operated Cameras. Installation Tips: Choose a location for the solar panel with plenty of direct sunlight exposure....Refer to the article, "Lorex Cirrus app - Configuring settings, for more information. Tap to go to the device's Live View. Tap to link Google Home or Amazon Alexa. Follow the in-app prompts to complete the setup. See the Smart Home: Connect Lorex Cirrus devices to Amazon Alexa article, for more information about linking Amazon Alexa.Try the following: Reset the Hub by holding down the pairing button until you hear the chime and the status indicator turns solid red. Make sure the Hub has rebooted, as indicated by a second chime. When the Hub has reset, open the Lorex App and tap the + icon at the top-right of the screen to add the device. Follow the in-app instructions to ...All Solutions for Wi-Fi Doorbell. Lorex Support. Product Categories. Wi-Fi Doorbell. LNWDB1 Series - Video Doorbell. View Product Page. B451AJ Series - 2K Wired Video Doorbell. View Product Page. B463AJ Series - Lorex 2K Battery Video Doorbell.Ensure that you have set up your Wire-Free cameras and placed them in the desired location. To set up your LHB800 DVR: Connect the DVR to your router using the included Ethernet cable. Connect the included power adapter to the DVR. Wait a few minutes for the system to start up. REMINDER: This guide describes basic setup of the DVR only.

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To set up your LNR Series NVR: Connect your IP Cameras (not included) using an Ethernet cable to either directly to the NVR (recommended) or Power over Ethernet (PoE) switch. REMINDER: It may take up to 1 minutes for cameras to start up and transmit video to your NVR. Connect your Router (not included) to the Ethernet port on your NVR or if ...If you cannot connect to your cameras using an LTE or IPv6 connection, switch to a 3G connection. If you are using a device ID through your mobile plan, set up a Dynamic Domain Name System (DDNS) to eliminate the need to pass through the Stratus / FLIR Cloud servers. TIP: If you have a limited data plan, please ensure you are closing the ...May 17, 2018 · To resolve this issue, ensure your DVR / NVR IP address matches the port forwarding rules configured in your router. Your ports are blocked by your Internet service provider (ISP) Certain Internet service providers block port 80. To resolve this issue, contact your ISP request that they open port 80. You can also change the port on your DVR / NVR. Lorex Cloud; Lorex Cirrus; PC/MAC client; Find compatible apps; Buy Lorex. Lorex Store; Deals; Shop all Products; Solutions for Business; ... Create one connection for when you are away and using an external IP address / DDNS. by: Lorex Technology. by: Lorex Technology. Created: 2018-05-17 14:54:14.Model Numbers: NR900X Series. Lorex is proud to introduce industry-leading 4K resolution recording to its extensive line of consumer security products. This network video recorder (NVR) is compatible with IP security cameras from 720p all the way to 4K resolution. It contains built-in Power-over-Ethernet (PoE) ports and high capacity security ...Doing this should bring your Lorex camera back online, thereby fixing your connectivity issue. Related Post: Lorex App Not Working 3. Restore IP Camera. Restoring an IP camera to default settings is a relatively simple task and can be done with a few easy steps. The first step is ensuring the camera is properly connected to an NVR via an ...To resolve camera setup issues, first try restarting the app. To logout and restart the FLIR FX app: Tap the Info icon () in the top-right corner of the FLIR FX app. Tap Logout. Tap the Home icon on your iPhone or iPad to exit the app. Double tap the Home button on your iPhone or iPad and close or swipe to remove all apps.If you lose network connection to your DVR / NVR system because your Internet service provider (ISP) blocked port 80, you will need to open port 80 or change the HTTP port. To resolve a blocked port issue: Contact your ISP to see if they will open the port. If your ISP cannot open port 80, change the HTTP port on your DVR / NVR system from 80 ...There are two ways of upgrading the firmware of your Lorex Smart Home Security Center (LSHSC): manually or via cloud. Manual Upgrade For this procedure, you need (1) the latest firmware for... In this article, we will walk you through the process of checking your Lorex devices for available firmware updates.If you don't hear a chime or if the status light is not flashing green, then your mobile device is not connecting with your Wi-Fi network. Reboot your Wi-fi OR perform the following steps to reset your device. ... (Compatible with Lorex Cloud App) Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 ...On the Lorex Support Site, go to Products. Step 2. Choose the type of product you need help with. Step 3. Select the type of doorbell you have ( 2K QHD or 1080p HD ), then click on the following: Step 2. Select Lorex App Center, then click on the following: Step 3. Select your product's model number, then click on the following: ….

ACSOL3 Series - Solar Panel for Battery-Operated Cameras: Installation Guide. This article provides instructions for installing your ACSOL3 Series Solar Panel for Battery-Operated Cameras. Installation Tips: Choose a location for the solar panel with plenty of direct sunlight exposure....N845, N846, N847, N864 Series: How to Turn Off Smart Security Lighting™. The following article provides both Lorex App and recorder instructions for turning off the Smart Security Lighting™ on your IP deterrence cameras. Table of Contents: Disable the Smart Security Lighting™ Linked... Learn More >.Model Numbers: H871T6D-4BA2, U471AA, TH32A4U. Home monitoring has never been easier with this indoor/outdoor 2K QHD Wire-Free Security System. Featuring the Lorex Home Hub and two 2K resolution cameras, including Smart Deterrence technology with a rechargeable battery, this system will provide you with straightforward and secure home security ...Check out our 32-Channel Nocturnal Systems for premium surveillance and always know what's going on with the Lorex Cloud app. Available on iOS and Android, the Lorex Cloud mobile app allows you to control and view your entire security system from anywhere in the world, and anytime.Compatibility Recorder and Camera . The L222A8 series recorder is compatible with U222AA series wire-free camera. You can connect up to 6 wire-free cameras to the recorder.. Lorex Cirrus . The Lorex Cirrus is the native app of L222A8 recorder.. Accessories. The U222AA wire-free camera is compatible with the following …After updating to iOS 14, launch the Lorex App app. At launch, you may receive this message. Tap OK to proceed. Congratulations! Your Lorex App is now compatible with iOS 14. WARNING: If you tap Don’t Allow, your Lorex App will not be able to find or connect with your devices. Follow the steps laid out in the next section to fix the issue.Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) The following article provides instructions for connecting your Lorex Fusion Collection Wi-Fi cameras and accessories to the Lorex App and to your Fusion recorder.Check out our 32-Channel Nocturnal Systems for premium surveillance and always know what's going on with the Lorex Cloud app. LOREX CLOUD APP A professional app for …Connect the video doorbell using the supplied USB power cable. Make sure the USB cable is connected to a 5V 2A USB power adapter (not included) that is also connected to a power outlet. To verify if the power outlet is working properly, try connecting another device to the outlet and check if the device gets power. Lorex cloud not connecting, Alerts and Notifications. Resolved: Lorex Pro App Push Notification Issue on iOS 2023-11-16 Changes to Two-Factor Authentication 2023-11-06 Lorex App: Missing Events 2023-09-26 Discontinued Support for Lorex App on Apple TV 2023-09-15 Lorex App: Scheduled Maintenance, August 30th 2023-08-29, For cameras, press and hold down the reset button for 10 seconds to perform a hard reset. For sensors and doorbells, use the included pin to insert into the reset hole and hold for 10 seconds to perform a hard reset. An audible chime from the device will indicate a successful reset. Once the reset is complete you can connect the device to the ..., New Lorex system cameras not connecting. So I've been a Lorex client or quite a while. I just recently bought a new house, and with it, a brand spanking new Lorex Fusion 4K N842 based system, along with four E892AB cameras I ran brand new ethernet lines (6 & 6A). My network tester reports all lines functional. They all feed to a Netgear GS108PE ..., FLIR Cloud: Relay mode message. If you see the message Current connection is connected via relay, the connection will be disconnected in 10 min it means there is a hardware, firewall, or other security setting (s) preventing direct peer-to-peer connection between your DVR / NVR system and the computer, smartphone, or tablet that you are ..., Prerequisites: Connect your DVR /... Learn More >. IP Cameras: Losing connection to a Local Area Network (LAN) If your IP cameras are losing their connection to your local area network (LAN), check your camera IP settings, NVR IP settings, or Dynamic Host Configuration Protocol (DHCP) settings...., Devices associated with your FLIR Cloud account. Click to open the settings menu. Click to disable live video, video recording, and push notifications. Click again to enable the disconnected camera. ... Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) Lorex Store. Become a Partner ..., To check your Ethernet cable connections: Connect an Ethernet cable from your DVR / NVR system's LAN or Ethernet port to your router. Power cycle your system. To power cycle your DVR / NVR, please disconnect the power source for approximately 30 seconds. Reconnect the power source for the DVR / NVR. If you still can't connect, the …, Try the following: Reset the Hub by holding down the pairing button until you hear the chime and the status indicator turns solid red. Make sure the Hub has rebooted, as indicated by a second chime. When the Hub has reset, open the Lorex App and tap the + icon at the top-right of the screen to add the device. Follow the in-app instructions to ..., 4.1 STEP 1: Connect cameras. 4.2 STEP 2: Connect router. 4.3 STEP 3: Connect mouse. 4.4 STEP 4: Connect monitor. 4.5 STEP 5: Connect power. 4.6 STEP 6: Upgrade Firmware to Latest Version (If Available) 4.7 Quick Access to System Information. 4.8 Connecting Cameras to the Local Area Network (LAN) 5 Camera Installation, To add cameras from the LAN: Connect the camera to a router or switch on the same network as the recorder. Right-click and select Device Search. If prompted, log in using the system user name (default: admin) and password. Configure the following: Click Device Search. Check the camera (s) you would like to add. Click Add., 1. Share. word_jerk. OP • 5 yr. ago. If anyone else runs into this problem, I solved it with help from Lorex tech support. I restored both NVRs to factory defaults and was immediately able to get online with them. Easy fix, but I hope it doesn't happen again when I'm on a trip. 1. Share. jonathanvb249. , My Phone cannot connect to the Device Hotspot. If you are connected to a VPN you will not be able to connect to the device hotspot. Disable your VPN, close the Lorex App, and then tap to add your device. Once setup, you can re-enable your VPN and connect to your Device from the Lorex App. Created: 2022-11-03 14:33:59., Port Forwarding: Setup. Port forwarding tells a router which device on the internal network to send external traffic to. When port forwarding is set up on a router, traffic is taken from an external IP address and the data is sent to an internal IP address.. To set up port forwarding, all DVR / NVR systems have specific ports that need to be open., To check if your Lorex Home Hub is connected to a Wi-Fi network, tap the icon beside the Lorex Home Hub, tap the icon again at the top-right of the screen, then tap Wireless Network. Trigger the camera by waving your hand on front of camera lens, and make sure you that the camera status indicator is green. Check to see if the battery pack has ..., As was mentioned moments earlier, the easiest way to connect your Lorex camera to your phone is by using the mobile app. But considering the PoE selections are out of the list, this guide will only apply if you have a WiFi camera. When it comes down to the setup, you can connect your Lorex camera to your phone through the Lorex Home app. The ..., Download the latest version of the Lorex Cloud app from the App Store or Google Play Store. Note Up to 3 authorized users can access the remotely connected security system at the same time using the Lorex Cloud app., My Fix: On your mobile phone, go to settings scroll down until you see the lorex home app, tap on it and scroll down to Storage then tap on it. When the Storage page opens, locate at the bottom two Icons, one says Clear Data a. Lorex Home App for Iphone 12 is not working. Opens ok but events and live feed not showing., In today’s digital age, businesses are increasingly relying on cloud computing to streamline operations and enhance productivity. However, ensuring a seamless and reliable connecti..., To manually add the DVR / NVR using a device ID: Launch FLIR Cloud Client software on your computer. Enter your login information. Refer to your user manual for your default Username and Password if needed. Click Login to open the Home window. Click the Devices icon () to open the Devices tab. Click Manual Add on the bottom-left corner to open ..., IMPORTANT: Couplers are not supported by Lorex by FLIR, and can add resistance to lines. Remove couplers before troubleshooting cameras. ... (Compatible with Lorex Cloud App) ... Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N841, N842, N843, N844, N861, D862, D871 Series) Learn more > Lorex App - Configuring Motion Detection ..., Q. Why is My Lorex Cloud App Not Connecting? Ans. Check Internet Connection: Ensure your device has a stable internet connection. Restart Router: …, Lorex Cloud Smart Home Lorex Fusion Google Home Amazon Alexa ... Lorex Fusion: Connect Your Wi-Fi Cameras and Accessories (N845, N846, N847, N864, D863, D881 Series) Learn more > Recommended Articles. Remote Viewing: Maximum number of connections to a DVR / NVR ..., Your Lorex Camera may stop working after a power outage because of the following reasons: Your camera's power adapter has disconnected from the power outlet. The USB cable connecting your Lorex camera to a recorder and monitor is loose or damaged. Your video recorder has exceeded its power allowance. Your Lorex camera firmware is outdated., To add your Lorex device using Google Home: Launch the Google Home app ( not Google Assistant ). From the home screen, tap Add. Tap Set up device. Tap Works with Google. Search for Lorex Home App, then tap to begin setup. Verify your Lorex App account by entering the email address and password used for the Lorex App, then tap Sign in., To check port connections, switch the ports of an offline camera with a camera displaying as online. If the offline camera displays as online when plugged into the functioning port, and the previously online camera goes offline, this indicates an issue with your NVR port settings. Restore your NVR to default settings., FLIR Cloud Client Software: FLIR PC-NVR installation and setup FLIR PC-NVR is software bundled with the FLIR Cloud Client software download. It is a completely separate software, and one does not require the other to function. FLIR PC-NVR turns the..., Why Is My Lorex Camera Not Connecting? There could be several reasons why your Lorex camera is not connecting. Ensure that the camera is powered on and connected to a working network. Check for any power or network disconnections. If the camera is wireless, try restarting your wireless router., Here's how to connect the doorbell to the Lorex App. Make sure you are standing next to the doorbell while doing the next steps and have a good Wi-Fi coverage. Step 1. Open the Lorex App app and tap the plus ( +) sign. Step 2. Locate the QR code at the back of the doorbell and scan it, then tap Next., Lorex N841A8 NVR does not allow me to use smart motion detection (person/vehicle) and has stopped turning on the cameras' warning lights . ... I was able to download the Lorex Cloud client (software) and connect to my cameras that way but I could not manipulate any settings except for changing from sub-to-main stream or vice-versa., N910 Series - 4K+ Ultra HD 12MP 16 Camera Capable NVR. Lorex Support. Products. Network Video Recorders (NVR) Model Numbers: N910A62. Update or start your security system with this future-ready 16 camera capable (8 wired + 8 Fusion Wi-Fi) NVR. For the first time, this NVR introduces 12MP recoding capabilities, a revamped Fusion onboarding ..., Lorex Cloud Smart Home ... Camera is connected to power source differently depending on the type of camera: Wireless cameras connect to a DVR through a network receiver and require the included power adapter. ... to change the display output of your recorder to a higher resolution (e.g., 4K Ultra HD) but your monitor does not support 4K Ultra ..., Need to reset the Wi-Fi Chimebox. Ensure your Chimebox is plugged in and powered ON throughout the reset process. Locate the reset button located at the side of the Wi-Fi Chimebox. Press and hold the reset button until you hear the audio prompts., On the Lorex Support Site, go to Products. Step 2. Choose the type of product you need help with. Step 3. Select the type of doorbell you have ( 2K QHD or 1080p HD ), then click on the following: Step 2. Select Lorex App Center, then click on the following: Step 3. Select your product's model number, then click on the following: