Pitney bowes not updating

Using Smartlink™ Unless a lock code is enabled, meters that are always powered on and connected via SmartLink™ get updated automatically. If you use a lock code, unlock the meter and follow these steps to update your meter: . Press C to go to the Home screen.; Press Refill Postage.; Select Check PBP balance.; Select Continue.; Select Get Update Now.; At prompt System Update Complete ...

Pitney bowes not updating. Select the Add Postage button from the list on the left. Select Check PbP balance. The machine connects to the Pitney Bowes Data Center. The Prepaid and Other balances display. You have the option to Refill Postage. Select Yes to refill your Postage By Phone account now. Select No if you do not want to refill your Postage By Phone account at ...

All of Pitney Bowes newer technologies are IMI compliant and we want you to know the facts. Installing the DM300C, DM400C and DM450C. ... Downloading and installing PC Meter Connect version 05.00.0081 Updating to PC Meter Connect version 05.00.0081 DM300-DM475 Ink Tray Replacement Instructions DM300c, ...

If needed, you can update the Default Meter Rate in the Meter Interface App to ensure compliance with USPS rate regulations. Open the Meter Interface App. Select the Server Setting tab. If prompted for a password, type Athena. Update the value in the Default Meter Rate field to meet current USPS regulations. Select Save.Step 2: Update your USPS rates. Press Menu. Press Review (up arrow) until your meter displays Connect to Pitney Bowes? and then press Enter/Yes. When prompted to perform an update, press Enter/Yes. Warning: Do not unplug the power cord or remove the network cords from the meter while updating. Press Enter/Yes when your meter displays Download ...Pitney Bowes SendPro C-Series Unable to Sync Transaction Data over WiFi. We have recently switched from a massive, old Pitney Bowes postage machine to their new SendPro C-Series. The device works fine except for one major issue. It has a requirement to sync transactions to Pitney Bowes servers periodically and it refuses to do so over our ...Updating the ZIP code. Updating the. ZIP code. The ZIP code printed by your device should be either your ZIP code or the ZIP code of the post office picking up your mail. If your device prints an incorrect ZIP code, a Pitney Bowes representative must resolve this issue. Contact technical support for assistance.You can connect your meter's SmartLink to the internet via your network (LAN) connection. This provides a quick and reliable connection that is always available when your meter connects to Pitney Bowes for services such as postage refills, automatic rate changes, system updates and postal inspections. Power Outlet Requirements; Network RequirementsFind your Pitney Bowes package tracking number. Enter the AfterShip Tracking Page where you'll see a input field in the middle. Simple click on the "Track" button and the tracking has started yet. After a few seconds, you can view rel-time updates displayed by AfterShip about your Pitney Bowes packages.Perform a factory reset on your SmartLink device if your franking machine cannot update software, add postage or otherwise communicate with the Pitney Bowes Data Centre. Networking and connectivity details for the DM60, DM110i-DM220i and DM300M-DM475Issue. Your franking machine cannot update, add postage, or otherwise communicate with the Pitney Bowes Data Centre. Symptoms. A working SmartLink device shows the USB Connectivity light as solid green and the Network Connectivity light as blinking green.. However, your SmartLink device:

Confirm Your Meter Update. Enter the PCN and Serial number to verify your rates are up-to-date. Due to the number of meters being updated, the update status may not immediately show. If you did the update and it is not showing, please wait approximately 30 minutes and try again. You may see that a 2nd connection is due on or after the effective ... Connect your meter to an analog phone line, an USB cable for PC Meter Connect™ or LAN. Press the Refill Postage button. Press Page Down. Select Check PBP Balance. Press Enter. UPDATED: 14 August 2021. Learn how to update the postal code on the DM300C, DM400C and DM475.Unable To Resolve api.pitneybowes.com; Failed to Update Please Contact Pitney Bowes. PB Commerce Cloud Not Found. Unable to complete refill - MessageID ...Updating the ZIP code on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto, and SendPro 300. ... a Pitney Bowes representative must resolve this issue. If you need further assistance, please chat with us. UPDATED: October 09, 2023. Related Articles. About Pitney Bowes. Our ..."Postcards, letters and flats are not eligible for USPS Tracking®, though optional services like Return Receipt and Collect on Delivery provide some tracking information. Insurance is also available. First-Class Mail is not eligible for refunds." Pitney Bowes has stated that letter/flat mail is not tracked and will not update through the post ...Pitney Bowes Foundation emphasizes early literacy, partnering with organizations like Reading is Fundamental and Read to a Child. Join us in the transformative power of volunteering and smart investments in literacy. Make a difference in a child's life through the joy of reading. 1 minm read 11/20/23 Our Community.A Pitney Bowes server could not be contacted while trying to obtain a serial number for IntelliLink Desktop. This may be related to network connectivity issues with the Pitney Bowes servers. The Pitney Bowes server might be experiencing issues. Your network may require a proxy server for internet access. Verify this with your IT department ...Downloading rates and software updates. Cause. Your franking machine lost its connection to the Data Centre. The No Dial Tone message is a generic message for all connection methods, even those connected digitally via a SmartLink device or PC Meter Connect. ... Pitney Bowes (Ireland) Ltd reg number IE 00559 WB WEEE Ireland - Pitney Bowes ...

Oct 4, 2023 · Learn how to update your software version on the mailstation2. Make sure that your system is connected using SmartLink™ or PC Meter Connect to communicate with the Pitney Bowes Data Centre. Click on the link for your usual connection method for detailed meter software update instructions. Using SmartLink™. Unless a lock code is enabled ... Low to Mid Volume. Up to 300 mail pieces/week. Up to 50 packages/week. SendPro® Mailstation. Simplify sending First Class® and Priority Mail with a smart, compact solution designed for small business. Accurately weigh and print postage on letters, large envelopes and postcards (up to 16 letters per minute). First Class, Priority Mail postage.I sent my trade in phone and it shows it was picked up from the third party agency Pitney bowes on Feb 26. I took it to the usps on feb 22 and I have receipt. I …Add or remove an ad using your meter: Press Menu; Press Review(down) until the display says Change Ad?; Press Enter/Yes.The current ad (if any) is listed. To add an ad: Press Review(down) until the display shows the ad you want; Press Enter/Yes.A message confirms your choice, and the display returns to the Main screenSolution 1: Restart your meter and Communication Device. Unplug the power cord from the back of your meter. Unplug the USB cable from the back of your meter. Unplug the power cord from your Communication Device. If you have a wired connection, unplug the network cable from your Communication Device. Wait 30 seconds.

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Check the Output Path selected for where the files will download if you are unable to process files in the BPOD Splitter Tool from the USPS Business Customer Gateway.The latest version of software is available through IntelliLink ® Desktop, which is a Windows application that keeps your Pitney Bowes software products up-to-date with the latest software and data file updates. If you need to install IntelliLink Desktop, follow these steps: Go to the IntelliLink Desktop page. Select the Download button.A file named IntelliLink+Desktop.exe will be downloaded ...Update Your Product | Pitney Bowes. Find instructions for your product to update the rates and software. The USPS stated that most IBI technology meters will become decertified June 30, 2024* *DM Infinity will be June 30, 2026 & SendPro P Series/Connect+ will be December 31, ...Bowes or others. Pitney Bowes assumes no responsibility for any such use of the information. Except as provided in writing, dul y signed by an officer of Pitney Bowes, no license, either express or implied, under any Pitney Bowes or any third party's patent, copyright, or other in-tellectual property rights is granted by providing this ...

Solution 5: Change your PC Meter Connect Internet options. Right-click the PC Meter Connect icon in the system tray (small icons by the clock). Select Internet Settings. Toggle the settings for HTTP Transfer Protocol Method and Protocol . After you make a change, select OK and retest. Try all available combinations.Update as of December 17, 2021. Pitney Bowes has been working diligently to address the security issue relating to the open-source Apache Log4j2 utility (CVE-2021-44228 & CVE-2021-45056). We have inventoried our systems, including our products, to identify where these vulnerabilities may exist. As necessary, we have either patched the ...PitneyTrack® Inbound. Take the guesswork out of inbound mail and parcel management. The parcel management software PitneyTrack® Inbound captures data in a single scan, eliminating the need for handwritten logs. Real-time package tracking means you'll always know what was received, who it was for, and when it was delivered to the final ...Resolution. These instructions are intended for qualified IT personnel. If IT is not available, contact Pitney Bowes technical support for assistance. Follow Microsoft's instructions to uninstall Microsoft .NET 4.7.0. Follow Microsoft's instructions to install Microsoft .NET 4.5.1. Learn what to do if when checking for updates in ConnectShip ...The device downloads updates during the evening hours. Check for rate or software updates manually at any time. Even though your device checks for updates automatically, you can check for rate and software updates at any time. Tap SendPro Apps, then tap Rates and Updates or tap Rates and Updates on the bottom of the Home screen.Learn how to update your software version on the mailstation2. Make sure that your system is connected using SmartLink™ or PC Meter Connect to communicate with the Pitney Bowes Data Centre. Click on the link for your usual connection method for detailed meter software update instructions. Using SmartLink™. Unless a lock code is …Manufacturing/Machine Component. At Pitney Bowes, our solutions are grounded in 100+ years of industry expertise and built on a unique understanding of the needs and challenges of small- to mid-sized businesses. Our goal at Pitney Bowes Bank is to create customized solutions that reduce the complexities of business financing and complement our ...Solution 6: Update printer driver. Download and install the latest printer driver for your printer from the printer manufacturer's website. If the issue is not resolved, please refer to Compatible printers and scales. UPDATED: April 03, 2024. Related Articles. About Pitney Bowes.

Experience a simpler, smarter way to ship and mail. Increasing parcel volume, rising postal rates and new customer preferences make shipping and mailing more challenging than ever. Smart solutions help simplify your job. See how you can gain efficiency and insight while reducing costs at every step.

The tracking and tracing of Pitney Bowes shipments is very easy follow these 3 Steps: Follow these steps. In case you followed these measures and didn’t get information on …Stay up to date on carrier mailing and shipping updates throughout the year. Find the latest news, current rates, and how Pitney Bowes can help you save money through every rate change. Pitney Bowes Support is our self-service site to find helpful information about our products, services, software, postage, and your account.Get information about rates and updates for SendSuite Live. Products affected: SendSuite® Live. All updates must be downloaded and applied: Effective January 21, 2024: USPS Rate Change (ConnectShip) Effective December 24, 2023: UPS Rate Change (ConnectShip) Instructions. Before upgrading, back up ConnectShip for SendSuite Live.STAMFORD, Conn., Sept. 18 /PRNewswire/ -- Pitney Bowes Inc. (NYSE: PBI) today announced that it has completed the steps necessary to receive the regulatory and tax approvals required for a tax-free 100% spin-off of its Office Systems operations to its shareholders and has concluded all of the inter-company agreements between the two companies.If a credit card needs to be added or updated, please reference Updating your credit card for postage payments in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. If you are using another payment method like Purchase Power or Reserve Account, you may need to contact an administrator for your account, or contact Pitney Bowes.Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices. Updating the SigWeb certificate for the signature pad for SendSuite Tracking Online, SendSuite Tracking, or PitneyTrack Inbound. If you are prompted to update the SigWeb certificate for the signature pad, select Yes. Network & Connectivity.Plug your power cord back in, ensuring that it is plugged directly into a wall outlet. Follow the Procedure for Downloading New Postal Rates, Updates, ...To troubleshoot issues with a Wi-Fi connection, follow the steps in each section below. Check the wireless signal strength. Toggle Wi-Fi On and Off. Re-enter your Wi-Fi password. Restart the device. Check for network security issues. Try a wired connection.The SendPro C Lite, SendPro C, SendPro+, SendPro C Auto is turned off or does not have power. Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)

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Sign In. Email address. Password. Forgot your password? Remember me. Log in to your Pitney Bowes account to buy supplies, top up your franking machine, order envelope messaging, upgrade your machine, view and track your orders and much more!Follow these steps to complete your update. Press the Funds key. Press Page Down twice and select check PBP Balance. When prompted to Add Postage , select No. Select Get Update Now. Important: If the update prompt does not appear, either your meter is already up-to-date or updates are not ready for download. Visit our Rates and Software …Solution 5: Change your PC Meter Connect Internet options. Right-click the PC Meter Connect icon in the system tray (small icons by the clock). Select Internet Settings. Toggle the settings for HTTP Transfer Protocol Method and Protocol . After you make a change, select OK and retest. Try all available combinations.Select Add $-- to refill the same amount of postage as the last time you refilled postage. Select Add another amount to specify the amount of money you wish to transfer from your Pitney Bowes account to your meter. Enter the amount on the keypad. Select Continue. Press Yes/Enter to confirm. When Transfer Successful displays, select …Published: May 2, 2024 at 11:27 a.m. ET. By Denny Jacob. Pitney Bowes shares rise 23% following first-quarter results. Shares were trading around $5.17. The stock is on pace …Problems Connecting to the Pitney Bowes Data Center. In order to download postage to your meter and perform updates (postal rate updates, inspections and system updates) on your machine, you must connect to the Pitney Bowes Data Center.. If you are not able to connect to the Data Center. You can check to see that your internet service is working …How to update your email address and contact information associated with your online portal. Online profiles are created for a specific user. To sign in with a new email address a new profile needs to be created. Select one of the options below to create a new profile: Option 1: Copy your existing profile to a new email. Option 2: Create a new ...Perform a factory reset on your SmartLink device if your franking machine cannot update software, add postage or otherwise communicate with the Pitney Bowes Data Centre. Networking and connectivity details for the DM60, DM110i-DM220i and DM300M-DM475If you do not see the + sign next to your postage balance, then you do not have an Admin role. Contact your PitneyShip or PitneyShip Pro Admin. Contact your PitneyShip or PitneyShip Pro Admin. If you see Purchase Power or a Reserve Account listed and wish to change your payment method, or if you use a credit card and wish to change to Purchase ...To zero out the scale using PitneyShip: Click the gear icon to access settings. Click on My Devices. Click on the zero scale arrow. The scale will now zero out the weight. UPDATED: April 15, 2024. Learn how to zero the scale on the PitneyShip Cube.Installing the update. On the SendPro Tablet Home screen, tap the Preferences icon, then select Settings. Tap Device Settings. Scroll down and tap About tablet. Tap Software information. Tap Knox Configure. If you do not see the Knox Configure option, follow the instructions below under If you do not see Knox Configure. ….

Right-click on the DeviceHub icon in the system tray and select Check for Update . In the window that says a new version of DeviceHub is available and asks if you would like to do the update, click OK. When the message, "Update successfully completed, DeviceHub Restarting" appears, click OK. DeviceHub will restart.Documents and Software. SendKit PB-SP100 Printer Installation Instruction (Mac Network) For information on service offerings and level of support, download the Pitney Bowes Technical Support Overview. Get documentation, articles and helpful support information for your Workstation SP100 Label Printer.CommonStep. Pitney Bowes labels stuck “in transit” 2+ weeks with no updates? Most of my orders are shipped as “flats”. I recently had a customer bring to my attention that their tracking hasn’t updated since Jul 8 and they haven’t received their item.Check the Output Path selected for where the files will download if you are unable to process files in the BPOD Splitter Tool from the USPS Business Customer Gateway.Oct 24, 2022 · Make sure that your system is connected using SmartLink™, PC Meter Connect or a local area network connection (LAN) to communicate with the Pitney Bowes Data Centre. Click on the link for your usual connection method for detailed meter software update instructions. Using SmartLink™ Add postage to your meter from your online account. Sign In to the Pitney Bowes Your Account portal. Select Your Products and click Postage Meters. Select the meter to refill and click the Refill Postage button. Review the amount available for refill. Enter the amount you want to add and select Add to Meter.Some PitneyTrack Inbound subscriptions support using the PitneyTrack mobile app on your own mobile devices. Updating the SigWeb certificate for the signature pad for SendSuite Tracking Online, SendSuite Tracking, or PitneyTrack Inbound. If you are prompted to update the SigWeb certificate for the signature pad, select Yes. Network & Connectivity.Step 10: Download system updates Once postage is added to your meter, additional features that you may have ordered also get downloaded. Your meter also checks to make sure all software and postage rate data is up-to-date. If you need an update, you get prompted to perform the necessary steps.While Pitney Bowes-provided mobile devices are configured to automatically update apps, but sometimes it may be necessary to start the update process manually. Features availability varies by subscription level. If you have any questions regarding your subscription level, please contact your administrator. Turn on and unlock the device. Pitney bowes not updating, Problems Connecting to the Pitney Bowes Data Center. In order to download postage to your meter and perform updates (postal rate updates, inspections and system updates) on your machine, you must connect to the Pitney Bowes Data Center.. If you are not able to connect to the Data Center. You can check to see that your internet service is working …, When you see the "Low Battery" or "Battery Urgent" message on the mailstation or mailstation2, you must first clear the message so that you can run mail and then create a case to replace your meter. It is not possible to replace the battery. Connection errors and messages on the mailstation series. Learn how to resolve connection-related errors ..., shows the message Processing for more then 5 minutes when adding postage or performing an update; Cause. Your SmartLink device does not communicate with the Pitney Bowes Data Center. Your SmartLink device does not communicate with your meter. Resolution. To resolve communication issues between your meter and the …, We offer steady status updates on for those shipping organizations all over the world. For ordered items shipped with Pitney Bowes, all you need to do is go into the tracking ID of the shipment. ... Unfortunately Pitney Bowes does not offer package tracking by map, but. However, if you've invested in a product from Amazon, you might be ..., I am trying to setup a new Pitney Bowes DM400c postage meter to replace an existing meter and I am having an issue getting it to connect to update postage or check PBP balance. It just times out. I have already had PB support on the phone and they are saying it is a network issue. I am using a WatchGuard firewall and as far as I can tell, no HTTP or HTTPS traffic is being blocked for it. If I ..., Solution 5: Change your PC Meter Connect Internet options. Right-click the PC Meter Connect icon in the system tray (small icons by the clock). Select Internet Settings. Toggle the settings for HTTP Transfer Protocol Method and Protocol . After you make a change, select OK and retest. Try all available combinations., Step 2: Update your USPS rates. Press Menu. Press Review (up arrow) until your meter displays Connect to Pitney Bowes? and then press Enter/Yes. When prompted to perform an update, press Enter/Yes. Warning: Do not unplug the power cord or remove the network cords from the meter while updating. Press Enter/Yes when your meter displays Download ..., Resolution. Tap the Settings icon. Tap the right arrow to advance to the next page. Tap Update ZIP Code. Enter the correct ZIP Code. Tap Apply. If you need further assistance, please contact us. UPDATED: June 12, 2023. If you see the Invalid ZIP code message when you try to print postage, go to Settings to enter the correct ZIP code., Learn how to resolve an issue where the custom Updater does not update the database after SendSuite Live is updated to version 7.30. Ship & Mail Shipping & Mailing Expand menu, Try restarting the meter and checking for updates to resolve error 1102 on the mailstation and mailstation2., A Waste Tank Full or Ink Waste Tray Full message on your meter means your ink system requires maintenance. "Waste Tank Full" or "Ink Waste Tray Full" messages on your meter mean your ink system requires immediate maintenance . Your mailing system may not be usable until your waste tank (waste tray) is replaced. Select your meter for steps:, Windows 10 or later. Additionally, any available updates for your version of Windows should also be installed. MacOS 10.12 (Sierra) or later. Monteray version validated up to 12.2.1. Unsupported Printers With Pitney Bowes DeviceHub. Certain printers and configurations are not currently supported when printing via Pitney Bowes DeviceHub., Solution 5: Change your PC Meter Connect Internet options. Right-click the PC Meter Connect icon in the system tray (small icons by the clock). Select Internet Settings. Toggle the settings for HTTP Transfer Protocol Method and Protocol . After you make a change, select OK and retest. Try all available combinations., Unable To Resolve api.pitneybowes.com; Failed to Update Please Contact Pitney Bowes. PB Commerce Cloud Not Found. Unable to complete refill - MessageID ..., Pitney Bowes SendPro C-Series Unable to Sync Transaction Data over WiFi. We have recently switched from a massive, old Pitney Bowes postage machine to their new SendPro C-Series. The device works fine except for one major issue. It has a requirement to sync transactions to Pitney Bowes servers periodically and it refuses to do so over our ..., Solution 3: Try another USB port. Plug the USB cable into another available port if one is available. If this does not work, contact customer support. Learn how to resolve a frozen screen on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000., When I've had things shipped through them in the past, they're always slow to update online. That said, every shipping carrier is facing major delays (and sometimes not scanning packages through quickly as they aren't able to push packages through as quick as usual). So basically, stay patient, I'm sure it will come. ️., • 3 yr. ago. This is not a Pitney Bowes issue. The issue is that US Postal is all backed up and will not allow any inflow from Pitney Bowes who controls much of the flow of …, Learn how to resolve an issue where the custom Updater does not update the database after SendSuite Live is updated to version 7.30. Ship & Mail. Shipping & Mailing Expand menu. Shipping Software; Shipping Label Printer; ... Pitney Bowes Support. Custom Updater does not update database after SendSuite Live is …, 1. Personal Information Users Actively Provide to Us. This section describes the various types of information that we may collect. In order to provide you with access to certain services or data within our Sites, we may require that you provide certain personal information, which may include, but is not limited to the examples listed below, "Personal Information"., Update your meter. Follow these steps to complete your update. Press the Funds key. Press Page Down twice and select check PBP Balance. When prompted to Add Postage , select No. Select Get Update Now. Important: If the update prompt does not appear, either your meter is already up-to-date or updates are not ready for download., Oct 4, 2023 · Learn how to update your software version on the mailstation2. Make sure that your system is connected using SmartLink™ or PC Meter Connect to communicate with the Pitney Bowes Data Centre. Click on the link for your usual connection method for detailed meter software update instructions. Using SmartLink™. Unless a lock code is enabled ... , After AMC's hit show Mad Men took its final bow on Sunday, star Jon Hamm offered some clarity on the show's ambiguous ending. By clicking "TRY IT", I agree to receive newsletters a..., Upgrade your existing PC Meter Connect software so that you can continue to connect your franking machine to the Pitney Bowes Data Centre and get postage funds and rate updates. Troubleshooting connection issues with the Communication Device on the DM60 , AddressRightNow is a secure, easy-to-use online address verification and update service that lets you process your mailing lists in real time. AddressRightNow also helps you: Connect with customers and prospects faster. Confirm whether addresses are deliverable according to the USPS®. Discover missing suite information for some business ..., Updating USPS rates on the DM100i-DM225. To get the latest USPS rates, perform a rate update on the meter to ensure that you print accurate postage. Use these steps to update and then confirm your USPS rates on the DM100i (P700, P705), DM125 (PR00, PR05), DM200L (P7L1, P7L5), DM225 (PRL1, PRL5). Products affected: …, Go to the signin page. If prompted, select a portal, otherwise, you will be directed to your Your Account dashboard. Select the Your Account menu and click Contact Information. Update the First Name and Last Name fields as required. Select Save Changes. Sign in to Your Account to update your personal contact information associated with your ..., Step 2: Update your USPS rates. Press Menu. Press Review (up arrow) until your meter displays Connect to Pitney Bowes? and then press Enter/Yes. When prompted to perform an update, press Enter/Yes. Warning: Do not unplug the power cord or remove the network cords from the meter while updating. Press Enter/Yes when your meter displays Download ..., No update on trade in phone I sent in on Feb 22. I sent my trade in phone and it shows it was picked up from the third party agency Pitney bowes on Feb 26. I took it to the usps on feb 22 and I have receipt. I chatted with a rep on Feb 24 and they informed me AT&T would get the trade in phone in 10 business days and it has been more than 10 ..., When you see the "Low Battery" or "Battery Urgent" message on the mailstation or mailstation2, you must first clear the message so that you can run mail and then create a case to replace your meter. It is not possible to replace the battery. Connection errors and messages on the mailstation series. Learn how to resolve connection-related errors ..., Tom Ryan, Director of Product Marketing, SMB Global Mailing & Solutions at Pitney Bowes, says, "If you had leased a postage meter 10 years ago, you may not have even been aware that these services were available." ... dropped connections, missed postage updates or additional charges from their phone company. Whatever event it is that causes ..., Problems Connecting to the Pitney Bowes Data Center. In order to download postage to your meter and perform updates (postal rate updates, inspections and system updates) on your machine, you must connect to the Pitney Bowes Data Center.. If you are not able to connect to the Data Center. You can check to see that your internet service is working …, The device is updating. This process is normal and only happens once the SmartLink TM device is connected to the internet. This process may take up to a minute. ... The SmartLink TM device does not see a Pitney Bowes meter connected. Verify meter is powered on. Verify the USB cable is plugged into the meter and the device securely.